Saves & Sales Lead

• Work for a leading, iconic brand
• Drive change management across four centres
• Attractive salary package on offer

As a leader in telecommunications and information services and one of Australia\'s most iconic brands, Telstra is a company that offers competitive employee benefits, ongoing career progression and genuine rewards for achievement. In addition, working at Telstra means working at the forefront of technology in Australia. Telstra makes for a challenging and rewarding career choice.

The main objective of this role is to provide high level Saves Support with particular focus on sales capability, growth, revenue, customer experience and achievement of business sales/customer plan.  Thus full accountability for developing and managing the end to end strategy for saves across all Adelaide Centres.

Accountabilities:

• Develop the saves and customer retention strategy for all saves sites in CCC
• Lead and drive the implementation of the saves and retention strategy in all saves sites
• Effectively work within and across a diverse group of stakeholders and shared services to collaborate on delivery 
• Identify save opportunities and develop initiatives to address across Adelaide Centres
• Lead the development of save metrics that will drive improved customer experience
• Team with Process and Quality Improvement Manager to generate coaching and process improvement education across all Adelaide sites (800 staff)
• Drive system changes for cancellation reporting that indicates:

1. Sales Consultant
2. Product cancelled
3. Cancellation reason code

• Liaise with Marketing teams to provide information that will generate new outbound retention campaigns
• Dotted line management of Adelaide Save/Sales leads for the Centres
• Customer Experience- ensure that all initiatives and plans consider, compliment and improve the customer experience while delivering key business objectives
• Sales/Retention management- using trend and insights to predict future performance and build effective initiatives and models to address each need. Ability to use a variety of tools, appropriate to the situation, to develop, deploy and embed each solution with clear expectations (metrics) and delivery time frames

To be successful in landing this highly sort after role you will have a proven track record in sales and driving performance.  Your overriding philosophy  is to do whatever it takes to get the job done whilst improving customer satisfaction.  This will be achieved through effective communications, strong leadership, demonstrated analytical ability and a clear passion for the business.

If you have what it takes, apply now.